Google suffers worldwide outage with Gmail, YouTube and other services down



a close up of a sign: Photograph: Denis Charlet/AFP/Getty Images


© Provided by The Guardian
Photograph: Denis Charlet/AFP/Getty Images

Google is suffering a worldwide outage, with failures reported across the company’s services, including Gmail, Google Calendar and YouTube.

Beginning at about 11.50am GMT, the outages appear to have affected the vast majority of the company’s services, apart from Google search which is still operating largely unaffected.

Despite the universal nature of the outages, the company’s automated systems reported no problems for any services for the first 30 minutes of the outage, across both consumer-facing and its cloud tools for developers. At 12.25pm, the company published an update, saying “We’re aware of a problem … affecting a majority of users. The affected users are unable to access [Google services].”



Sydney, Australia - October 28, 2011: Female hand holding an ipad showing Google. She is touching the screen. There is coffee on the dining table in the background.  This image shows the ipad being used in a casual environment.


© Courtney Keating
Sydney, Australia – October 28, 2011: Female hand holding an ipad showing Google. She is touching the screen. There is coffee on the dining table in the background. This image shows the ipad being used in a casual environment.


The outage appears to be related to the company’s authentication tools, which manage how users log in to services run by both Google and third-party developers.

That means that tools that do not work without logging in, such as Gmail and Google Calendar, are unavailable entirely. Third-party services that use Google’s authentication platform continue to be accessible for users who are already logged in, but fail when users try to sign in or out of the service.

Video: Gmail, Google and YouTube down: Current status and problems as Google services stop working worldwide (Wales Online)

Gmail, Google and YouTube down: Current status and problems as Google services stop working worldwide

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Some “edge-cases”, such as YouTube, fail entirely for users who are already signed in to a Google account, but can be accessed in a “private browsing” mode in order to view the signed-out version of the site, which continues to work.

The outage has severely disrupted services for many workplaces. Google Suite, one of the services affected, manages not only email communication, but also intra-office messaging through the Chat and Meet services, and actual work through Google Docs, Sheets and Slides.

Even those who use other services are experiencing problems. Workers reliant on Slack, for instance – the Salesforce-owned chat app – can only talk to colleagues who were already logged-in at the time of the outage.

For those working from home, the outage has affected Google’s Smart Home services, including the Google Home smart speakers and the Nest thermostats and smoke alarms. While they operate in a fail-safe mode, users cannot access the services through an app to change their settings.

Google has not replied to requests for comment sent using SMS messages.

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